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Making and Keeping Customer Commitments

  • On 07/23/2022
Customer commitments are made in large part when a prospect asks for a quote or inquires about your lead times.  Lead times tend to be most manufacturers’ primary control for creating customer expectations.  But they may not be the most effective way to keep the customer commitment. You've got to make sure that the schedule commitments […]
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So Now You Need a Recovery Plan

  • On 07/23/2022
What is a recovery plan?  Well, it almost always means that someone is upset.  Sometimes it's the customer.  Sometimes it's executive management.  Sometimes it's project or product management.  What it always means is that delivery dates are not being met and now you've got to come up with a plan to pull everyone out of […]
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How to Deal with Large Past Due Order Backlogs

  • On 07/23/2022
If you have a large past due backlog that you would like to get out of, then imagine walking down a hallway.  This hallway has a long carpet that has a really big wrinkle in it.  That wrinkle is your backlog. Now how do you get rid of that wrinkle?  Well, you could just step […]
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Purchasing Requirements: How Do your Buyers Know What to Buy?

  • On 07/23/2022
Some people think that buyers just create purchase orders.  That's certainly true but there's a whole lot more to it because there's so much more that leads up to creating and sending out the PO. First and foremost is knowing your purchasing requirements.  This really matters because purchase requirements trickle down from the customer, through […]
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10 Manufacturing Issues that are Easy to Fix But Can Persist for Years

  • On 07/22/2022
Here is a list of 10 manufacturing maladies that are pretty common.  The darn thing is that they're generally easy to fix but don't seem to get the right kind of management attention.  These problems, therefore, tend to persist and become permanent fixtures in the business … and they don't have to be. Here are […]
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